Shipping & Deliveries

Frequently Asked Questions

  • We are able to ship our products worldwide.

  • International orders will be shipped by Hong Kong Post Office Registered Mail.

  • Air Registered Mail normally takes around 2 weeks to arrive in most countries (once shipped). Scheduled delivery date and time depends on origin, destination, and Post Office™ acceptance time.

  • If your order has been shipped to you and hasn't arrived within 2-3 weeks, please contact your local post office and quote the package tracking number. We can still assist however it will takes 1 -2 months for the tracking process through our Hong Kong Post Office.

For delivery check, please submit a comment on your order history OR email to support@hidden-lab.com directly with the subject "Delivery Check - (invoice number)" and include your information detail, product item, purchase date. Thank you.


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