Product Returns

Frequently Asked Questions

  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

  • We will accept the returned item if either: We deliver the wrong product, or shipping caused product damage.

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

For product return, please submit a comment on your order history OR email to support@hidden-lab.com directly with the subject "Product return - (product name)" and include your invoice number and simple reason. Thank you.


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